At Wanderpaw, we believe in spreading joy and wagging tails throughout Australia! That's why we are thrilled to offer free, pawsome shipping on all our products across the country. Our free shipping service includes purrfectly convenient tracking, so you can follow the exciting journey of your package right to your doorstep.

Shipping times may vary depending on your location, but fear not, fur-iends! With your unique tracking number, you'll always be in the loop and can keep a close eye on your precious order's progress.

We pride ourselves on efficiency and strive to dispatch all tags within a speedy 3-5 day turn around time, subject to our stock levels. In the rare event of any hiccups, rest assured we'll reach out to you directly and work paw-in-paw to resolve the matter promptly.

Heads up, global pet parents! We have our tails wagging with excitement because we're paw-sitively working on offering international shipping in the next few months. Stay tuned for our international shipping update, coming soon!

We are committed to creating paw-sitively delightful experiences for you and your furry companions. If, for any reason, you feel the need to roll over on your purchase before we start crafting your tag, we're more than happy to provide a refund. Just bark at us via our email address or social platforms, and we'll make sure to fetch your refund request right away!

Once we put our paws to work on your tag, we'll be unable to offer a refund. So, if you've had a change of heart, kindly let us know as soon as possible to avoid any ruff situations.

To ensure your order is just as paw-fect as your pet, please double-check all names and phone numbers you provide during the ordering process. Unfortunately, once your custom tag is crafted, we can't roll back on this paw-sition and offer a refund based on incorrect information.

Customer satisfaction is our tail-wagging goal! If you receive a product that doesn't have your tail wagging with excitement, reach out to us via email or our social platforms, and we'll bend over backwards to make things right. Whether it's crafting a new tag or offering a refund, we treat each case with the care and attention it deserves.

Remember, refunds are offered on a case-by-case basis, and we promise to approach each situation with the warmth and fluffiness your fur-iend deserves. Your happiness and the joy of your four-legged pals are our top priorities!

If you have any questions or need assistance with your order, don't hesitate to bark at us. We're here to make your shopping experience as smooth as a cat's whiskers and as delightful as a dog's belly rub!